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Terms & Conditions

These Terms & Conditions set out the basis on which Al Nusuk Travels United Kingdom (“we”, “us”, “our”) provides travel services. Please read them carefully before booking. By booking with us, you agree to these terms.

1. ATOL Protection

When you buy a flight or flight-inclusive holiday from Al Nusuk Travels, you will receive an ATOL Certificate.

Some of the flights and flight inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate.

Your Financial Protection

When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.” “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).” “If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”

 

2. Our Role as Agent

  • Al Nusuk Travels acts as an agent for airlines, hotels, transport companies, and other service providers (“the Principal”).
  • Your contract is directly with the Principal, and their individual terms & conditions will apply to your booking.
  • We are not responsible for the failure of a supplier to provide the agreed services but will support you in dealing with them.

3. Booking & Payments

  • A booking is confirmed when we issue a booking confirmation.
  • Deposits secure your booking but do not guarantee the final price. Airline taxes, surcharges, and government fees may change.
  • Balance payments must be made on or before the due date. Failure to do so may result in cancellation and loss of deposit.
  • Payments made by business or corporate cards may be subject to a 3% surcharge (non-refundable).

4. Cancellations & Refunds

  • All deposits and tickets are non-refundable and non-transferable, unless stated otherwise by the airline or supplier.
  • Refunds (where permitted) may take 8–16 weeks depending on the airline/supplier. We cannot guarantee earlier payment.
  • An administration fee will apply to all refund requests.
  • Umrah and Hajj packages are strictly non-refundable once booked and confirmed.

5. Changes & Amendments

  • Name changes, date changes, and other amendments are subject to airline/supplier rules, availability, and charges.
  • Al Nusuk Travels service charges also apply for processing amendments.
  • Airlines reserve the right to change flight schedules, stopovers, and aircraft without notice.

6. Travel Documents & Passenger Responsibility

  • Passengers must ensure they have valid passports, visas, travel insurance, and health certificates.
  • Passports must be valid for at least 6 months from the date of return travel.
  • It is the passenger’s responsibility to comply with entry requirements of the destination country, including health or vaccination rules.
  • Failure to present correct documents may result in denied boarding, for which Al Nusuk Travels accepts no liability.

7. Flights

  • Passengers must reconfirm all flights 72 hours before departure.
  • Airline tickets may be non-refundable and non-changeable depending on the fare class.
  • Check-in times:
    • 3 hours before international flights
    • 2 hours before domestic flights
  • Airlines may overbook flights; in such cases, passengers should deal directly with the airline at the airport.

8. Accommodation & Transport

  • Hotels listed in packages are subject to availability. If unavailable, a hotel of similar standard will be provided.
  • Check-in and check-out times vary by hotel and must be respected.
  • Transport services may be shared with other passengers unless specified as private.

9. Special Pilgrimage Notes (Umrah & Hajj)

  • All Umrah/Hajj bookings are non-refundable and non-changeable once confirmed.
  • Packages are subject to Saudi government laws and regulations.
  • Any new taxes, fees, or regulations introduced by Saudi authorities are payable by the pilgrim.
  • Hotel star ratings in Makkah/Madinah may differ from international standards.

10. Travel Insurance

  • We strongly recommend that all passengers purchase comprehensive travel insurance at the time of booking.
  • Insurance should cover medical expenses, cancellations, lost baggage, and personal liability.

11. Liability

  • Al Nusuk Travels is not responsible for:
    • Denied boarding due to incomplete/incorrect documents.
    • Flight delays, cancellations, or changes made by airlines.
    • Loss of personal belongings or baggage.
    • Situations beyond our control, including natural disasters, political unrest, strikes, pandemics, or other force majeure events.
  • Our maximum liability is limited to the amount paid to us for the booking.

12. Behaviour & Conduct

  • Passengers must behave responsibly and follow all rules set by airlines, hotels, and authorities.
  • Any misconduct that risks safety or causes damage may result in termination of services without compensation.

13. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of UK courts.