At Al Nusuk Travels United Kingdom (“we”, “our”, “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, book travel services, or contact us.
We may collect the following types of information when you interact with us:
Personal Information: Full name, date of birth, nationality, passport details, visa details, and travel preferences.
Contact Information: Email address, phone number, billing address, and emergency contact details.
Payment Information: Credit/debit card details or bank transfer information (processed securely via third-party payment providers).
Booking Details: Flight, hotel, transportation, and package preferences.
Website Usage Data: IP address, browser type, cookies, and browsing activity on our website.
We use your personal data to:
Process bookings, reservations, and payments.
Provide travel documents such as tickets, itineraries, and confirmations.
Apply for visas and ensure compliance with airline and government requirements.
Communicate with you regarding your bookings, updates, or special offers.
Improve our services and website experience.
Meet legal, regulatory, and security obligations.
We may share your data with:
Airlines, hotels, and travel partners to fulfil your booking.
Visa authorities and government bodies (e.g., Saudi Ministry of Hajj & Umrah) for travel authorisations.
Payment processors and banks for secure transactions.
Service providers (IT, website hosting, email, customer support).
Regulatory authorities where required by law (e.g., ATOL, UK law enforcement).
We never sell your personal data to third parties for marketing purposes.
We retain your personal data only for as long as necessary to fulfil your booking, comply with legal requirements, and handle disputes.
Travel and booking records may be retained for up to 6 years as required under UK law.
Our website uses cookies to improve functionality and user experience.
Cookies help us understand browsing behaviour and provide tailored content.
You can disable cookies in your browser settings, but some features may not work properly.
We implement industry-standard security measures to protect your information.
Payment details are processed securely via encrypted third-party gateways.
While we take strong precautions, no system can guarantee 100% security of data transmission online.
As a customer of Al Nusuk Travels in the UK/EU, you have the right to:
Access – Request a copy of the personal data we hold about you.
Rectify – Correct inaccurate or incomplete data.
Erase – Request deletion of your data (subject to legal requirements).
Restrict Processing – Limit how we use your data.
Data Portability – Request your data in a transferable format.
Withdraw Consent – Opt out of marketing communications at any time.
To exercise these rights, contact us at [Insert Contact Email].
We may send you special offers, promotions, or travel updates if you have opted in.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their privacy policies before providing any personal data.
Our services are not directed at children under 16 years old. We do not knowingly collect personal data from minors without parental consent.
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
If you have any questions or concerns about this Privacy Policy, please contact us.
